Submit a Support Ticket Sign in

Please note that we mainly provide support in ENGLISH.
FRENCH and DUTCH are also an option.

If you have a problem filling this form, contact us:

  • America: +1 (650) 289-8234
  • Europe & Africa: +32 81 81 37 00
  • Asia: +852 39 500 600

Need help to use or configure Odoo?

Have a look at our documentation, you may find your answer there:

How to report a traceback?

Please attach a screenshot showing the bottom of the traceback and the full url:

If you don't know your subscription reference, sign in to select it easily.

Is your Odoo fully up to date with the latest official version? If not, please first update to the latest revision!

Odoo Community users don't get access to the support.

Here are some resources that might help you:

If you have difficulties setting up Odoo, we recommend to go with Odoo Online (free for one App and cheap for multiple apps) as everything is ready out-of-the-box. You will still be able to move to on premise afterwards.

Start Online. It's free.


Describe how to reproduce your issue on a standard version. You can get a standard instance on

Provide as much detail as you can, this will speed up the resolution process.

Screencasts or annotated screenshots help a lot for reproducing issues. Produce them easily with these Chrome plugins: